Privacy

Privacy

Privacy Policy

OpenHoods – Privacy Policy

Last updated: February 2026

1. Introduction

OpenHoods ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website at www.openhoods.com.au.

By using OpenHoods, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Information You Provide

When you create an account or list a vehicle, we collect:

  • Your name and email address
  • Phone number
  • Account login credentials
  • Vehicle listing details (photos, descriptions, specifications)
  • Demerit point disclosures (required for Sellers)
  • Payment information (processed securely by Stripe — we do not store your credit card details)

2.2. Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent on our site
  • Referring website URL
  • Device type (desktop, mobile, tablet)

This information helps us understand how our platform is used and improve the user experience.

3. How We Use Your Information

We use your personal information to:

  • Create and manage your account
  • Process listing payments
  • Display your vehicle listing to potential buyers
  • Send transactional emails (account verification, listing confirmations, expiry reminders)
  • Respond to enquiries and support requests
  • Improve the functionality and performance of our platform
  • Comply with legal obligations

We do not use your personal information for unsolicited marketing without your consent.

4. Demerit Point Information

Demerit point disclosures are a core feature of OpenHoods. By listing a vehicle, Sellers consent to their self-reported demerit point information being displayed publicly as part of their listing. This information is self-reported and is not independently verified by OpenHoods.

5. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties.

We may share your information with:

  • Stripe (our payment processor) — to process listing fee payments securely
  • Hostinger (our hosting provider) — who stores our website data on secure servers
  • Law enforcement or regulatory bodies — if required by law or to protect the rights, property, or safety of OpenHoods, our users, or the public

6. Data Security

We take reasonable steps to protect your personal information from unauthorised access, modification, disclosure, or destruction. This includes using SSL encryption for data transmission and secure server hosting.

However, no method of electronic storage or transmission over the internet is 100% secure. We cannot guarantee absolute security of your data.

7. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our platform may contain links to external websites. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any external sites you visit.

9. Your Rights

Under Australian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Withdraw consent for data processing where applicable

To exercise any of these rights, contact us at info@openhoods.com.au.

10. Data Retention

We retain your personal information for as long as your account is active or as needed to provide our services. If you delete your account, we will remove your personal information within a reasonable timeframe, except where we are required to retain it by law.

11. Children's Privacy

OpenHoods is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of the platform after changes are posted constitutes acceptance of the updated policy.

13. Contact

If you have questions or concerns about this Privacy Policy, contact us at:

 

Email: info@openhoods.com.au Website: www.openhoods.com.au